Comments on: How to Deal With Call Centers

By: Balderesi

Balderesi — Mon, 06 Feb 2012 10:20:00 +0000

Very good post. I’ve always asked for a name, I agree with #1 that just
a name might not be reliable. Never heard of asking for a receipt or a
staff number, so I’ll do that for now on.

By: Loo

Loo — Fri, 16 Dec 2011 22:49:00 +0000

I work at a call center, we love making people as happy as we are able. It is really frustrating when customers employ a lot of these tactics, and really does waste a lot of time and money for both the customer and you! #5 honestly feels like emotional blackmail.

By: Vic

Vic — Mon, 12 Dec 2011 15:11:00 +0000

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By: 154443

154443 — Sat, 03 Dec 2011 02:14:00 +0000

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By: Peter

Peter — Sat, 26 Nov 2011 20:53:00 +0000

Lucky me, never really had problems with call centers. But I’m alsy one hell of a patient man.

By: Lea B.

Lea B. — Mon, 21 Nov 2011 02:07:00 +0000

I too have worked in a call center, it’s so true, how you speak to the rep can have an impact on the service you receive. There are certain rules that can be bent and when someone is screaming at you, you are less likely to do so for them.

By: Bvanminde

Bvanminde — Mon, 14 Nov 2011 04:43:00 +0000

I personally have worked at call centers for years, and it still blows me away that people are so mean and rude.. Honestly people, we didnt make the mistake, we are there to help but if your going to be a jerk, you wont get anywhere.. Talk to the rep as if he was your friend helping you out and I promise you will get so much further.

By: Dental Tourism

Dental Tourism — Sat, 12 Nov 2011 16:17:00 +0000

Have lots of patience when you are calling to a center located in India

By: Saying “Thank You” to a Call Center Agent | Call Center Critique

Fri, 04 Nov 2011 01:46:43 +0000

[...] job, these agents need to bear with them. If you are a sane caller, you will know the right way of dealing with an agent. You can always convey your concerns in a calm manner. Keep in mind that you call up the hotline [...]

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