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	<title>Comments on: 5 Steps to an Effective Apology</title>
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	<link>http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/</link>
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		<title>By: Once Wrong</title>
		<link>http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/comment-page-1/#comment-76651</link>
		<dc:creator>Once Wrong</dc:creator>
		<pubDate>Mon, 16 Nov 2009 19:57:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/#comment-76651</guid>
		<description>I love this article completely, what&#039;s behind an apology is as important if not more than how, when or where it was given. My friend received the nicest apology from someone she knew on the web at oops im sorry. It was obviously sincere and the fact that it was posted publicly took courage. She accepted the apology with the same sincerity it was given ... all better :)</description>
		<content:encoded><![CDATA[<p>I love this article completely, what&#8217;s behind an apology is as important if not more than how, when or where it was given. My friend received the nicest apology from someone she knew on the web at oops im sorry. It was obviously sincere and the fact that it was posted publicly took courage. She accepted the apology with the same sincerity it was given &#8230; all better <img src='http://www.pickthebrain.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: Was Pepsi&#8217;s Apology Effective? &#171; PR Resolutions</title>
		<link>http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/comment-page-1/#comment-76386</link>
		<dc:creator>Was Pepsi&#8217;s Apology Effective? &#171; PR Resolutions</dc:creator>
		<pubDate>Mon, 02 Nov 2009 01:16:34 +0000</pubDate>
		<guid isPermaLink="false">http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/#comment-76386</guid>
		<description>[...] evaluate the effectiveness of Pepsi’s apology according to Tom O Leary’s five steps to an effective apology. I think that his steps are a great way to determine the effectiveness of an [...]</description>
		<content:encoded><![CDATA[<p>[...] evaluate the effectiveness of Pepsi’s apology according to Tom O Leary’s five steps to an effective apology. I think that his steps are a great way to determine the effectiveness of an [...]</p>
]]></content:encoded>
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		<title>By: Have you apologized lately? &#171; PR Resolutions</title>
		<link>http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/comment-page-1/#comment-76292</link>
		<dc:creator>Have you apologized lately? &#171; PR Resolutions</dc:creator>
		<pubDate>Wed, 28 Oct 2009 04:36:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/#comment-76292</guid>
		<description>[...] how should we apologize? According to Tom O Leary there are five steps to an effective apology. I think his steps work really [...]</description>
		<content:encoded><![CDATA[<p>[...] how should we apologize? According to Tom O Leary there are five steps to an effective apology. I think his steps work really [...]</p>
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		<title>By: gio</title>
		<link>http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/comment-page-1/#comment-72140</link>
		<dc:creator>gio</dc:creator>
		<pubDate>Thu, 26 Mar 2009 00:55:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/#comment-72140</guid>
		<description>Right now I&#039;m in a big mess...i hope this will help me. What if they don&#039;t want to talk, or listen? would it be best to let them be? i really don&#039;t want to make it worse...</description>
		<content:encoded><![CDATA[<p>Right now I&#8217;m in a big mess&#8230;i hope this will help me. What if they don&#8217;t want to talk, or listen? would it be best to let them be? i really don&#8217;t want to make it worse&#8230;</p>
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	<item>
		<title>By: Susie</title>
		<link>http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/comment-page-1/#comment-71872</link>
		<dc:creator>Susie</dc:creator>
		<pubDate>Sun, 08 Mar 2009 03:02:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/#comment-71872</guid>
		<description>thanks.. i realized its easier to apologize quicky.. because as time goes on it gets harder and harder. And i believe apologizing in person is the best way to go.</description>
		<content:encoded><![CDATA[<p>thanks.. i realized its easier to apologize quicky.. because as time goes on it gets harder and harder. And i believe apologizing in person is the best way to go.</p>
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		<title>By: me</title>
		<link>http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/comment-page-1/#comment-71061</link>
		<dc:creator>me</dc:creator>
		<pubDate>Sun, 01 Feb 2009 20:16:06 +0000</pubDate>
		<guid isPermaLink="false">http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/#comment-71061</guid>
		<description>thanks. im like taking notes on this. youre smart and this is good advice. im trying to fix a relationship that i care so much about and i hope this  helps...</description>
		<content:encoded><![CDATA[<p>thanks. im like taking notes on this. youre smart and this is good advice. im trying to fix a relationship that i care so much about and i hope this  helps&#8230;</p>
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		<title>By: fici gone</title>
		<link>http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/comment-page-1/#comment-69856</link>
		<dc:creator>fici gone</dc:creator>
		<pubDate>Sun, 07 Dec 2008 22:30:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/#comment-69856</guid>
		<description>you didn&#039;t give me real example.send me an apology mail.

Thanks.</description>
		<content:encoded><![CDATA[<p>you didn&#8217;t give me real example.send me an apology mail.</p>
<p>Thanks.</p>
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		<title>By: How to Learn from Mistakes &#171; Chanroeun *ច័ន្ទរឿន*</title>
		<link>http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/comment-page-1/#comment-69590</link>
		<dc:creator>How to Learn from Mistakes &#171; Chanroeun *ច័ន្ទរឿន*</dc:creator>
		<pubDate>Tue, 25 Nov 2008 08:57:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/#comment-69590</guid>
		<description>[...] is more effective to apologize in person, rather than through a curt email. However, once you have apologised, it is mistake to repeatedly [...]</description>
		<content:encoded><![CDATA[<p>[...] is more effective to apologize in person, rather than through a curt email. However, once you have apologised, it is mistake to repeatedly [...]</p>
]]></content:encoded>
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		<title>By: Jessica</title>
		<link>http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/comment-page-1/#comment-68839</link>
		<dc:creator>Jessica</dc:creator>
		<pubDate>Fri, 24 Oct 2008 17:08:25 +0000</pubDate>
		<guid isPermaLink="false">http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/#comment-68839</guid>
		<description>I really need this advice, and thanks! I did want to apologize to someone, and thanks again.</description>
		<content:encoded><![CDATA[<p>I really need this advice, and thanks! I did want to apologize to someone, and thanks again.</p>
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		<title>By: How to Learn From Mistakes</title>
		<link>http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/comment-page-1/#comment-27752</link>
		<dc:creator>How to Learn From Mistakes</dc:creator>
		<pubDate>Thu, 15 Nov 2007 10:00:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/#comment-27752</guid>
		<description>[...] is more effective to apologize in person, rather than through a curt email. However, once you have apologised, it is mistake to repeatedly [...]</description>
		<content:encoded><![CDATA[<p>[...] is more effective to apologize in person, rather than through a curt email. However, once you have apologised, it is mistake to repeatedly [...]</p>
]]></content:encoded>
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